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COMMON QUERIES

HOW MUCH IS SHIPPING?

Australia Standard Delivery = $13

HOW DO I TRACK MY DELIVERY?

Once your item has been shipped you will receive an email with your tracking details and instructions on how to track. 

HOW LONG DOES STANDARD DELIVERY TAKE?

2-7 business days, depending on your location in Australia.

For an estimate, you can visit the Australia Post website and enter '3082' (Mill Park) in the 'From' field and your suburb in the ‘To’field.

Please note that all delivery timeframes are an estimate only.

DO YOU SHIP INTERNATIONALLY?

At this stage we only ship within Australia. If you are outside of Australia and would like to purchase please email us at chaleur.enquiries@gmail.com so we can log your interest and work out an individual shipping cost for you.

WHAT DO I DO IF I RECEIVE THE INCORRECT ORDER?

Please email chaleur.enquiries@gmail.com outlining what was missing from your order.

WHAT DO I DO IF MY ORDER ARRIVES BROKEN OR DAMAGED?

Please email chaleur.enquiries@gmail.com with photos of the broken/damaged items.

WHAT IS YOUR RETURNS/EXCHANGE POLICY?

You can exchange/return a product due to change of mind within 30 days of it being dispatched by us, providing it's unused and in resaleable condition. Please note shipping costs for the return and resend are at your expense.
If you would like to return/exchange an item, please email chaleur.enquiries@gmail.com with your order number and details of the return or exchange.

WHAT ARE YOUR PAYMENT OPTIONS?

We accept online payment via credit or debit card through our website. If you wish to pay in cash please visit one of our upcoming markets.

HOW DO I GET A REFILL?

Please email us at chaleur.enquiries@gmail.com and we will send you details on where to send your empty candle or visit us at our next market!

HOW LARGE ARE THE CANDLE JARS?

Our candle jars hold 400g of candle wax and scent. The jars are 110mm in height and 98mm wide. This means that your candle will burn for approximately 63 hours.

HOW WE GIVE BACK

Chaleur is passionate about giving back to the community. Therefore we donate a portion of each sale (10c) to an Australian charity of choice which changes quarterly. Our current charity is the Australian Kookaburra Kids Foundation, who support children living in families affected by mental illness.